Legal Terms and Conditions
A. Data protection and privacy policy
Responsible: HELMET INNOVATION S.L. CIF: B-66932955. Brand: Red Helmet Experience. Email: hello@redhelmetvr.com. Address: 114 Tarragona Street, establishment 15, 08015 Barcelona. According to the Spanish law Ley Orgánica 15/1999 of 13 th December about the Protection of Private Data (Protección de Datos de Carácter Personal) and the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, we inform you that the gathered data will be transferred to a file named CLIENTS property of RED HELMET INNOVATION with CIF: B-66932955. These data are collected with the purpose of managing the relationship with clients, purchasing of tickets for activities, improving the user experience based on the collected data and providing personalised offers. These data will be stored as long as the interested client does not request the removal of such data or kept as long as 24 months counting from the last interaction from the user. Similarly, you may request your right to request from the controller access to and rectification or erasure of personal data or restriction of processing concerning your data or to object to processing and the right to data portability, as well as the right to withdraw consent and the right to lodge a complaint with a supervisory authority. Such rights can be exercised by sending an email at hello@redhelmetvr.com or by post at the following address: 114 Tarragona Street, establishment 15, 08015 Barcelona.
B. Cookies policy
A cookie is a file downloaded to your computer when accessing certain websites. Cookiesallow a website to store and recover information about browsing habits of a computer or user and, depending on the information stored and the way your computer is used, cookies may be used to recognise a user.
Cookiesallow websites to perform in a more agile manner and adapt content to user preferences. Moreover, they help the person responsible for the website to improve the service thanks to the statistical information gathered through them.
- TYPES OF COOKIES USED:
1- Technical cookies
These cookies are those which allow a user to browse through a website, platform or app and the use of its different options or services, such as the control of traffic and data communication, identify a session, enter restricted sections, remember the elements integrated in an order, allowing the process of purchasing an order, make the inscription or participation request to an event, use the security browsing elements, store content for the dissemination of videos or sounds or share content through social media.
2- Personalised cookies
These cookies are those which allow to access services with predefined characteristics which vary depending on certain criteria from the user terminal, such as language, type of browser used to access the service, regional configuration from which the service is accessed, etc.
3- Analysis cookies
These cookies are those which allow the person responsible for them the analysis and following of user behaviour from websites to which they are associated. The information stored through this type of cookies is used in activity measurement for websites, apps or platforms and for the elaboration of browsing profiles from the users with the intention of introducing improvements based on usage data analysis from service users.
- COOKIES CONFIGURATION
You can allow, block or delete the cookies installed in your computer through the configuration options of the browser installed in your computer. To obtain more information on how to manage cookies click the corresponding following link:
– For more information about cookies on Internet Explorer press here
– For more information about cookies on Firefox press here
– For more information about cookies on Google Chrome press here
– For more information about cookies on Safari press here
Red Helmet Innovation S.L. assumes no responsibility regarding the content and veracity of the privacy policies of third parties included in this cookie policy. You can check herehow Google uses data when you use apps or websites from our partners.
C. Legal Terms
In compliance with that subject to the Artículo 10 from the law 34/2002, 11th of July, on Services of Information and Electronic Commerce Society (Servicios de la Sociedad de la Información y Comercio electrónico), we inform you that you are formalising a commercial transaction with the company RED HELMET INNOVATION S.L. (from hereon, the “Company”), society duly established and valid according to Spanish legislation, with registered business office at 114 Tarragona Street, establishment 15, 08015 Barcelona (Spain), with CIF: B- 66932955 and email hello@redhelmetvr.com.
The purchase of a ticket implies the acceptance of the general terms and conditions at the moment of the purchase. The following purchase agreement conditions have the purpose of establishing the terms and explaining the details of the purchase transaction for the users who decide to acquire it through this method, as well as the rights and obligations intrinsic to the purchased object/s.
1. GENERAL CHARACTERISTICS
The Company offers any interested person the possibility to acquire tickets through Internet to participate as players in the different games offered. The Internet users who access this purchase platform voluntarily assume and compromise to respect the terms and conditions of the purchase transaction agreement, to which they are subject, and which are exposed hereafter.
2. FORMALIZATION OF THE PURCHASE AGREEMENT
From the moment when the user makes the purchase order of one or more tickets he will be defined as “PURCHASER”, remaining obligated as such before the Company, which holds the position as seller. The purchase performed through Internet by the PURCHASER and which has been received by the Company has a binding contractual nature.
The PURCHASER must fill in correctly and fully the required data, and compromises to not introducing data from third parties. The reception of such purchase will be confirmed by the Company, through email or other mechanisms without delay, and from that moment on the purchase agreement will be binding and both parts will remain obligated to fulfill what has been agreed upon.
3. GENERAL CONDITIONS WHICH APPLY TO THE PURCHASE AGREEMENT OF TICKETS THROUGH THIS PLATFORM
The acquisition of tickets represents the PURCHASER acceptance to the following General Conditions:
A) The number of tickets, the price, the date and time, will be chosen by the PURCHASER in the process of purchasing the ticket and cannot be modified once this one has been formalised.
B) The PURCHASER must be present at the establishment at the date and time reserved with a printed copy or an electronic format of the ticket.
C) Once the ticket has been acquired, it can only be changed or reimbursed when the session of such game is cancelled. In that case, the Company will proceed to the reimbursement of the cost in 30 days from the date the cancellation was publicly announced, and in the form specified by the Company.
D) The inability of the PURCHASER to assist to the programmed game session for reasons outside the Company’s control or a mistake in the process of acquisition of the tickets will not be valid reasons to request a reimbursement of the cost of the ticket.
The purchase of the tickets is considered unmodifiable, and thus it is recommended to verify the purchase data as well as the personal data filled in before completing the payment. The Company reserves the right to modify, if the circumstances require it, the date and time of the games, as well as the cancellation of a reserved game.
4. ACCESS CONDITIONS AND STAY AT THE GAME FACILITIES
A) The company always reserves the right of admission. Any minor must be accompanied by a responsible adult, who will be required to fill in an explicit authorisation through which he or she allows the participation of the minor in the game.
B) In order to be able to participate in the game, the players must fill in a document with the rules of usage of the equipment and the facilities of the Company. Moreover, they must attend the explanatory introduction regarding the instructions of equipment usage and of the game, which precedes the game session. Any person who does not attend the explanatory session will not be allowed to participate in the activity due to safety reasons.
C) The company reserves all the image rights and intellectual property rights of the game, except when the contrary is specified. It is not allowed to take pictures, with or without flash, filming or recording inside the establishment. The player acknowledges that he or she may appear in images taken inside the establishment through several media for its posterior informative or advertising diffusion and authorises this.
D) The Company does not take responsibility for any loss or theft of personal belongings.
5. APPLICABLE LEGISLATION AND JURISTICTION
The ticket purchasing performed through this platform is subject to the applicable current Spanish legislation. For any controversy which may arise in the execution of the purchasing agreement, both parts submit to the jurisdiction of the Courts and Tribunals of the city of Barcelona, refusing any other jurisdiction which may correspond.
